Current Policies
Quality Policy Statement
We are engaged in the delivery of training and assessment in the areas of prescribed occupations, metalliferous mining and Occupational Health & Safety (OH&S). We have built our business on the solid foundations of extensive training and experience.
It is our policy to always achieve customer satisfaction by consistently conforming to agreed requirements.
Our objective is to successfully expand our business and become recognised as the market leader in our field. As a tool towards achieving this objective, we have established a quality system based on the Australian Quality Training Framework 2007 (AQTF2007).
The quality system provides assurance that the expectations, needs and requirements of both Philljenn Training & Assessing and our customers are identified. Further, that the necessary controls are consistently and adequately applied to meet them. It defines how effective control is established through documented procedures, and it provides a record of our quality related activities.
All employees are committed to maintaining and improving on our existing quality standards and we have allocated sufficient resources to ensure that quality remains at the heart of our business.
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Educational Standards
Philljenn Training & Assessing will adopt policies and management practices which provide the highest professional standards in the marketing and delivery of vocational education and training services.
These policies and management practices will ensure Philljenn Training & Assessing complies with the Vocational Education, Training and Employment Act 2000 and the AQTF2007 Essential Standards for Registration.
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Marketing Policy
Philljenn Training & Assessing will market their vocational education and training products with integrity, accuracy and professionalism, avoiding vague and ambiguous statements. In the provision of information, no false or misleading statements will be published.
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Discipline Policy
Philljenn Training & Assessing will take disciplinary action against trainees when necessary. The action taken will depend on the trainee's history and the seriousness of the alleged offence/s. Misconduct can result in cancellation or suspension of the training.
Actions constituting misconduct include instances where the trainee:
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Wilfully or recklessly disregards Workplace Health and Safety obligations under S36 WH&S Act 1995
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Wilfully disobeys a lawful request of the employer/RTO
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Is dishonest or guilty of gross misbehavior
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Anti-discriminatory behaviour such as harassment and bullying
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Fails to maintain a training record or logbook
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Fails to progress with their training
Any person subject to disciplinary procedures has the right of appeal, in writing, to the Director of Philljenn Training & Assessing who will carry out an appropriate investigation and respond within 14 days.
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Occupational Health & Safety Policy
Philljenn Training & Assessing accepts it's legal and moral obligations as required under the Workplace Health and Safety Act 1995 and is committed to ensuring the health and safety of all persons who may be affected by it's operations and activities.
This policy will be achieved by way of the Director of Philljenn providing the necessary human and financial resources for all assessing staff to effectively administer and maintain an acceptable level of OH&S at all times.
As workplace health and safety is a shared responsibility with all employees and trainers, training will be provided to all employees and trainers on safe work practices and their responsibilities under the Workplace Health and Safety Act 1995 and associated workplace health and safety regulations.
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Anti Discrimination Policy
Philljenn, in accordance with the Anti-Discrimination Act 1991, engages in a policy where bias or discrimination of any kind, to any individual who may be either employed by Philljenn or visiting Philljenn as a trainee, client or visitor, will not be accepted.
Philljenn Training & Assessing will undertake all activities with the clear philosophy that discrimination, harassment and bullying of any kind, is disrespectful and the detriment of Philljenn and their associates.
It is the policy of this RTO to provide work and learning environments that are free of discrimination, harassment and bullying.
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Privacy Policy
Philljenn Training & Assessing will ensure that, except where required by law, personal information about a client will not be disclosed to a third party without the written consent of the client as per Commonwealth Privacy Act 1988.
All students will have access to their own personal records retained by Philljenn under the Freedom of Information Act 1992 and the ATQF 2007 Essential Standards for Registration.
NOTE: Personal Information is any information that would allow a person to be identified. For example, personal information includes an individual's name, age and physical characteristics.
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Equal Opportunity Policy
Philljenn Training & Assessing is an equal opportunity employer which values this policy and applies this principal to all operations and staff members as a minimum and in accordance with the Anti-Discrimination Act 1991.
The conduct of all activities by Philljenn will be in such a manner that all persons should feel not only satisfied with performance, but welcome within Philljenn Training & Assessing.
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Fee Refund/Cancellation Policy
Full refunds will be made to the students if Philljenn Training & Assessing cancels or discontinues a course.
Trainees who withdraw from a course due to ill health will receive a full refund of course fees paid, less any administration and material fees that are relevant. A medical certificate must be provided.
Trainees who withdraw from a course for reasons other than ill health, with less than 7 days notice prior to commencement, will not be refunded.
Transfers will only be accepted up to 7 days prior to the course commencement. Transfers within courses will only be accommodated within 90 days from the commencement of the original enrolment, after which all fees paid will be forfeited.
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National Recognition Policy
Under National Recognition, each state and territory has agreed to recognise the decisions of all other states and territories in registering training organisations and in accrediting courses. This means a RTO can operate in all states and territories without a further recognition process. Philljenn Training & Assessing will notify the Department of Education, Training and the Arts, within 21 days of commencing training in another state.
Philljenn Training & Assessing will recognise the AQF Qualifications and Statements of Attainment issued by all other RTO's.
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Copyright Policy
The Copyright Act 1968 provides direction and information on the requirements and obligations of an organisation or an individual in respect to copyright issues. The Act sets out how copyrights apply to materials created both before and after 1968. Copyright has two distinct areas of concern for our business. Firstly, in protecting our own company generated resources and information, and secondly, our ethical and legal obligations when using reference materials for developing these resources.
Please be aware that all photocopying, scanning, taping and other means of reproducing materials will occur within the bounds of the Australian Copyright Act 1968.
For further information regarding requirments for copyright, please contact Philljenn Training & Assessing.
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